Welcome to Eggshell Therapy and Coaching.  This document is our working agreement. Please review the following information carefully and do not hesitate to ask questions.



Ms. Imi Lo, Clinical Psychotherapist, Arts Therapist and Coach. 



By consenting to this agreement, we are entering a therapy/ coaching/ therapeutic consulting relationship.   This process carries both benefits and risks. I work with an integrative approach and may draw from various modalities. You are welcome to ask me about any of them. As the therapeutic/ coaching process is organic and creative in nature, we cannot guarantee any specific modality will be used in the sessions. This will be decided upon a combination of our ongoing discussions, your preferences and my clinical judgement.  

My goal is to help you be equipped with the necessary capacity so that you can take charge of your growth. In this process, you may experience uncomfortable feelings that you would otherwise suppress. Approaching feelings or thoughts that you have tried not to think about for a long time can be difficult, and making changes in your beliefs or behaviours can be challenging.  This is a process that requires active input on your part. While I cannot promise therapeutic progress in a certain way, I am here to work with you and alongside you. 



The sessions are 50-minutes in duration. We meet either in-person or through an online platform such as Skype or Zoom. 

In case of lateness, your appointment will still need to end on time. If I was late, I will always try to compensate for the lost time- either in the same or the next session. If this was not possible, you are entitled to a partial refund. 

You may at any point desire to discontinue therapy. Whatever the reason, I will respect your decision.



If you must cancel or reschedule your appointment, we ask that you email to imi@eggshelltherapy.com at least 24 hours in advance. The time scheduled for your appointment is assigned to you and you alone. If you miss a session without canceling, or cancel with less than 24-hour notice, my policy is to collect the agreed amount of payment. The same applies to me: if I were to cancel within the 24-hour period, you could get a refund, or your next session will be free. 



Our work together remains confidential, and I will not discuss what we talk about outside of the sessions. However, in exceptional circumstances I feel that either you or someone else was in danger or at risk of harm, I may have to break confidentiality. Disclosure may also be required because of a legal proceeding. If you are involved in a custody dispute, for example.

If there is an emergency during the work in which I become concerned about your safety, I may have to contact the police, hospital or an emergency contact whose name you have provided. This is, however, very rare and in any circumstances like this,  I will make every reasonable effort to discuss the situation with you first. 

For our online interaction, I make every effort to keep all information about you confidential.  I use Gmail, and the password to log into the account through which we communicate is not disclosed to anyone. 

Likewise, I  encourage you to only communicate through a device and network that you know is secured. I will not be liable for the release of confidential information relating to you and arising from your failure to maintain the privacy of your online communication with me, nor will I be liable for the release of any confidential information relating to you arising from the unauthorized actions or omissions of any third party. 

I do not routinely make detailed notes, though I may keep some records of our sessions. They will be maintained in a secured location, and information that would personally identify you will be removed from these records. 

Recordings should not be made covertly, and verbatim material from our sessions should never be revealed publicly unless both of us agree. 

For more information about how the data is handled, please review the Privacy Policy.



You can email me in-between sessions. I will always aim to respond as soon as I can, but I cannot always be consistent with the pace at which I respond, or the depth of the content. Please be aware that email exchange is susceptible to miscommunication, as well as digital viruses and human error.

I am happy for you to contact me by text message to let me know if you are running late for a session or have to cancel. However, it is not the best method for communicating with me about in-depth matters.



Please be aware that a part of my working life is in the public domain. I maintain an active social media presence, and I keep a Facebook Page linked to Eggshell Therapy to share my writing and allow people to share and respond to what I write. You are responsible for any decisions you make based on the information on this website and their consequences. I strive to be helpful, but these online content are not legal, medical, professional advice, and they should not be used in lieu of such.  

I do not accept friend requests from current or former clients on any social networking site (Facebook, LinkedIn, etc.).

As you click 'like' or 'follow' on the Eggshell Therapy Facebook page, I may be able to see your online activities. If you are concerned about your privacy, you are welcome to use your discretion in choosing whether to follow the Eggshell Therapy account on Facebook. 

Please try not to use the messaging function on Social Networking sites to contact me as they are not secured platform. 



Due to the sensitive nature of the therapeutic process and the fact that it often involves disclosing confidential matter, should there be any legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you nor your attorney, nor anyone else acting on your behalf will call me to testify in court or at any other proceeding, nor will a disclosure of the psychotherapy records be requested.



Where suicidality is present, we may have to create a safety plan together. It includes recognizing warning signs that you may be at risk of harming themselves, ways to distract yourself, people to call, crisis hotline numbers, and a referral to enter inpatient care as needed.  

While I cannot provide an emergency service, there are alternatives if you feel you are in crisis. If you have seriously harmed or are considering hurting yourself – for example, by taking a drug overdose - it is vital that you call 999 for an ambulance or go straight to A&E.

I highly recommend The Maytree Suicide Respite Centre. It is the only place of its kind in the UK and fills a gap in existing services between the NHS and the voluntary sector. You can call them at 020 7263 7070, or email them at: maytree@maytree.org.uk

Alternatively, The Listening Place offers a place where individuals can talk openly about their suicidal feelings without being judged or being given advice.

You may also contact the Samaritans- 116 123, or email to jo@samaritans.org. 



I attend regular supervision and as part of continuing professional development, however any information discussed under supervision will be anonymous. 



By filling in and checking the box about the Working Agreement in the Welcome Form, you agree to the above terms and have given me informed consent.  Your submission of the form will serve as an electronic signature. 

If you would like to speak to me about at any time this please write to imi@eggshelltherapy.com.

 I look forward to working with you!