Welcome to Eggshell Therapy.  This document, including the more detailed Terms and Conditions, is our working agreement (“Working Agreement”). Please review the following information carefully and do not hesitate to ask questions.



Imi Lo


By consenting to this Working Agreement, we are entering a coaching relationship. This process carries both benefits and risks. I work with an integrative approach and may draw from various modalities. You are welcome to ask me about any of them.

My goal is to help you be equipped with the necessary capacity so that you can take charge of your growth. In this process, you may experience uncomfortable feelings that you would otherwise suppress. Approaching feelings or thoughts that you have tried not to think about for a long time can be difficult, and making changes in your beliefs or behaviours can be challenging.  This is a process that requires active input on your part. I am committed to working with you and alongside you, though I cannot guarantee a particular result, or be responsible for your decisions, actions, and the outcome of what you do.

Please note that our coaching work should not replace your major mental health care. If you suffer from severe mental illness, please make sure that you have appropriate support in place.

Due to the nature of remote working, I cannot be your primary mental health provider if you are seriously contemplating taking your own life. Under such circumstances, I can only work with you if you are also under the care of a locally available mental health care provider or local mental health services. 

I operate under the jurisdiction of the law of England.


The sessions are 50-minutes in duration.

In the case of lateness due to circumstances beyond my reasonable control, your appointment will still need to end on time. If I was late, I will always try to compensate for the lost time- either in the same or the next session. If this was not possible, you are entitled to a partial refund.

You may at any point desire to discontinue therapy. Whatever the reason, I will respect your decision.


Please always settle the payment for each session at least 24- hours prior to our scheduled time. If you must cancel or reschedule your appointment, please email to imi@eggshelltherapy.com at least 24 hours in advance. The time scheduled for your appointment is assigned to you and you alone. If you miss a session without cancelling or cancel with less than 24-hour notice, my policy is to collect the agreed amount of payment. The same applies to me: if I were to cancel within the 24-hour period, you could get a refund, or your next session will be free, provided it takes place not later than one month from the date of the cancelled session.


Our work together remains confidential, which means I will not discuss what we talk about outside of the sessions. However, in exceptional circumstances I feel that either you or someone else was in danger or at risk of harm, I may have to break confidentiality. Disclosure may also be required because of a legal proceeding. If you are involved in a custody dispute, for example.

If there is an emergency during the work in which I become concerned about your safety, I may have to contact the police, hospital or an emergency contact whose name you have provided.

For our online interaction, I make every effort to keep all information about you secure.  I use Gmail, and the password to log into the account through which we communicate is not disclosed to anyone else.

Likewise, I  encourage you to only communicate through a device and network that you know is secured. Please be aware that it is impossible to completely protect the information transmitted electronically. Therefore, it is agreed between you and I that I will not be liable for the release of confidential information arising from your failure to maintain the privacy of your online communication with me, or from the unauthorized actions or omissions of any third party.

I do not routinely make detailed notes, though I do keep some records of our sessions. They are maintained in a secured location. Sometimes I might have to record our session but I will never share them with anyone without your explicit consent. Verbatim material from our sessions should never be revealed publicly unless both of us agree.

For more information about how the data is handled, please review the Privacy Policy.


You can email me in-between sessions. I will always aim to respond as soon as I can, but I cannot always be consistent with the pace at which I respond, or the depth of the content. Please be aware that email exchange is susceptible to miscommunication, as well as digital viruses and human error.

I am happy for you to contact me by text message to let me know if you are running late for a session or have to cancel. However, it is not the best method for communicating with me about in-depth matters.


Please be aware that a part of my working life is in the public domain. I maintain an active social media presence, and I keep a Facebook Page linked to this practice to share my writing and allow people to share and respond to what I write. You are responsible for any decisions you make based on the information on this website and their consequences. I strive to be helpful, but these online content are not legal, medical, professional advice, and they should not be used in lieu of such.

I do not accept friend requests from current or former clients on any social networking site (Facebook, LinkedIn, etc.).

If you click ‘like’ or ‘follow’ on the Eggshell Therapy Facebook page, I may be able to see your online activities. If you are concerned about your privacy, you are welcome to use your discretion in choosing whether to follow the Facebook account.

Please try not to use the messaging function on Social Networking sites to contact me.


Where suicidality is present, we will create a safety plan together. It may include warning signs that you may be at risk of harming yourself, ways to distract yourself, people to call, crisis hotline numbers, and a referral to enter inpatient care as needed.

While I cannot provide an emergency service, there are alternatives if you feel you are in crisis. If you have seriously harmed or are considering hurting yourself – for example, by taking a drug overdose – it is vital that you call for an ambulance or go straight to A&E.

By filling in and checking the box about the Working Agreement in the Welcome Form, you agree to the above terms of this Working Agreement and all the provisions contained in our more detailed Terms and Conditions, and have given us informed consent in that respect.  Your submission of the form will serve as an electronic signature. 

If you would like to speak to me about at any time this please write to imi@eggshelltherapy.com.

 I look forward to working with you! 


Imi provides her professional services via Eggshell Transformations, a limited company registered under number 70959663-000-07-19-3, whose registered address is at Room 606, 6/F Hollywood Centre 77-91 Queens Road West Sheung Wan, HK SAR